Delivery & Returns Policy
Delivery - Delivery is a flat rate of £3.50 within the UK and £10.00 within Europe and we aim to dispatch your order within 2 working days. We send them using Royal Mail to UK customers and Royal Mail Airmail to international customers. Your order should arrive in 4-6 working days within the UK.
Flat rate postage outside of Europe is £20.00 per parcel; however if your parcel exceeds this limit, we will contact you to arrange extra payment via invoice - if you require more information on this prior to ordering, please get in touch. You will be free to cancel the order if you consider the postage costs to be too high.
Returns - We cannot accept returns on cut to order fabric unless it is faulty in some way. If you have a problem with any of our products, please get in touch stating clearly what is wrong and when you bought the item. Please retain your receipt for future reference.
Returned items should be unused and unopened and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will also be happy to exchange the item.
Goods will only be accepted for return if they are returned within 28 days of delivery, unless we have notified you otherwise.
The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.